Refund Policy for the 21 Day Cyber Course
We value your satisfaction and want to ensure that our program meets your expectations. To offer you peace of mind, we provide a 7-Day Money Back Guarantee. Please read the following refund policy for more details.
7-Day Money Back Guarantee
All students who purchase the 21 Day Cyber Course are eligible for a full refund of their course fee within 7 calendar days from the date of their initial purchase.
Refund Request Procedure
To request a refund, please follow these steps:
- Log in to the student support portal using your credentials.
- Go to robcyber.com/refund
- Fill out the refund request form and submit the ticket.
- After the ticket is submitted, your refund request will be processed within 3-4 Business Days. Please note that it may take an additional 10-15 days to reflect in your account.
Timeframe for Refund Request
You must submit your refund request within 7 calendar days from the date of your initial purchase. The date of purchase is considered Day 1, even if you purchase in the evening. For example, if you purchase the course on July 1st, your refund request must be made by the end of the day on July 8th.
IMPORTANT NOTE
The Wireshark, Linux, PowerShell, and Splunk courses are released during the first 9 days of the program. These lessons are designed to give you enough hands-on instruction to decide whether the 21 Day Cyber Course is the right fit for you.
No refunds will be issued for any reason after Day 7, including but not limited to financial hardship, changes in personal circumstances, or unforeseen situations.
In the rare case that a student becomes genuinely confused or loses track of the initial 7-day period, a one-day grace period may be granted at the sole discretion of Rob Cyber LLC. This grace period is designed to give students an extra day in case they lose track of their refund window.
If you request a refund on or before Day 7 (or within the approved one-day grace period), you will not receive access to any additional training content released after that point.
Refund Eligibility
To be eligible for a refund, you must adhere to the stated timeframes, and your refund request must meet the criteria of this policy. We reserve the right to deny refund requests that do not comply with the terms outlined herein.
Contact Us
If you have any questions or require assistance with the refund process, please contact our customer support team at: support@robcyber.com
