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Privacy Policy

ROB CYBER LLC - PRIVACY POLICY

Effective Date: January 1, 2026

ROB CYBER LLC ("Company," "Rob Cyber Academy," "we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard information when you visit robcyber.com, enroll in our online courses, access our student portals, or otherwise use our websites, programs, and services (collectively, the "Services"). By accessing or using our Services, you consent to the practices described in this Privacy Policy.

This Privacy Policy applies to both website visitors and enrolled students and operates in conjunction with the ROB CYBER LLC Online Course Agreement.

 

  1. Information We Collect

We may collect personal information that you voluntarily provide, including your name, email address, mailing address, phone number, billing information (processed by third-party payment processors), account credentials, support communications, and information submitted through forms, surveys, community platforms, or course enrollment.

We may also automatically collect non-personal and technical information such as IP address, browser type, device information, operating system, access times, pages viewed, course progress, platform interactions, and usage data through cookies or similar tracking technologies. In connection with our educational services, we may collect enrollment status, course completion data, lab or virtual machine usage metadata, and community participation records.

  1. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to operate our website and platforms, enhance user experience, remember preferences, analyze traffic, monitor performance, and improve content and services. You may manage or disable cookies through your browser settings; however, doing so may limit certain functionality. Additional information regarding cookies may be provided at robcyber.com/cookies.

Do Not Track: Some browsers transmit "Do Not Track" signals to websites. Because there is currently no industry standard for responding to such signals, our Services do not alter data collection or use practices in response to Do Not Track signals. We will continue to monitor developments in this area and update our practices if a standard emerges.

  1. How We Use Your Information

We use the information we collect to:

  • Provide access to and operate our Services
  • Process payments and enrollments
  • Deliver customer and technical support and respond to inquiries
  • Personalize and improve user experience
  • Analyze usage trends and platform performance
  • Communicate administrative, service-related, and promotional updates
  • Enforce our agreements and policies
  • Prevent fraud, abuse, or unauthorized access
  • Protect platform and user security
  • Comply with applicable legal obligations

Where required by law (such as under the GDPR), we process personal information on the basis of contract performance, legitimate business interests, legal obligation, or your consent, depending on the nature of the processing activity.

  1. No Sale of Personal Information

ROB CYBER LLC does not sell, rent, trade, or commercially exploit your personal information under any circumstances. Your information is not shared with third parties for their independent marketing or advertising purposes.

  1. Third-Party Tools and Service Providers

We may share limited personal information with trusted third-party service providers solely to operate and support our Services. These providers may include learning management systems (such as Kajabi), payment processors (such as Stripe or PayPal), email and communication platforms, analytics services, hosting and infrastructure providers, and support or form tools.

These third parties are authorized to use your information only as necessary to perform services on our behalf and are required to maintain reasonable security measures. We do not control and are not responsible for the privacy practices of third-party platforms, which are governed by their own privacy policies.

  1. Legal Compliance and Business Transfers

We may disclose personal information when required to comply with applicable laws, regulations, subpoenas, court orders, or lawful law enforcement requests, or when necessary to protect the rights, property, safety, or integrity of ROB CYBER LLC, our users, or others. In the event of a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of the transaction. If such a transfer occurs, we will provide notice before your information becomes subject to a different privacy policy.

  1. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected. General retention guidelines are as follows:

  • Account and enrollment data: Retained for the duration of your active enrollment and for up to three (3) years following account closure or the end of the customer relationship, unless a longer retention period is required by applicable law.
  • Billing and payment records: Retained for a minimum of five (5) years to comply with financial recordkeeping and tax obligations.
  • Support communications: Retained for up to two (2) years from the date of the last communication.
  • Virtual machine and lab data: Retained for up to one (1) year from the date of enrollment, as described in the Online Course Agreement.
  • Usage and analytics data: Retained in aggregated or anonymized form and may be kept indefinitely for business analytics and platform improvement purposes.

We may retain personal information for longer periods where required by applicable law, regulatory requirements, or to defend against legal claims.

  1. Data Security

ROB CYBER LLC implements reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include access controls, encrypted transmission protocols, and vendor security requirements. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

 

Data Breach Notification

In the event of a data breach or security incident that results in unauthorized access to or disclosure of your personal information, ROB CYBER LLC will notify affected individuals and applicable regulatory authorities as required by applicable law. Notification will be provided within the timeframe required by the relevant jurisdiction, and will include the nature of the incident, the type of information involved, and steps being taken to address the breach. Notifications will be sent to the email address associated with your account or through other appropriate channels.

  1. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights with respect to your personal information:

  • Right to Access: Request a copy of the personal information we hold about you.
  • Right to Correction: Request that we correct inaccurate or incomplete personal information.
  • Right to Deletion: Request that we delete your personal information, subject to applicable legal exceptions.
  • Right to Data Portability: Request that we provide your personal information in a structured, machine-readable format (where applicable under GDPR or similar laws).
  • Right to Restriction: Request that we restrict processing of your personal information in certain circumstances.
  • Right to Object: Object to processing of your personal information where we rely on legitimate interests as our legal basis.
  • Right to Withdraw Consent: Where processing is based on your consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

You may manage cookies through browser settings and opt out of promotional emails by using the "unsubscribe" link included in such communications. You may not opt out of service-related communications such as account notices, security alerts, or transactional messages.

Requests may be subject to identity verification and applicable legal limitations. We will not discriminate against you for exercising any privacy rights available to you under applicable law.

  1. How to Submit a Privacy Request

If you have a privacy-related concern, question, or request — including requests to access, correct, delete, or port your personal information — you may contact us using any of the following methods:

  • Online: Submit a support request through the student portal at robcyber.com
  • Email: support@robcyber.com
  • Mail: Rob Cyber LLC, 1309 Coffeen Ave STE 1200, Sheridan, WY 82801

30-Day Response Commitment

ROB CYBER LLC is committed to responding to all privacy-related requests and concerns. Upon receipt of a valid, verifiable privacy request, we will acknowledge receipt within five (5) business days and provide a substantive response within thirty (30) calendar days. If additional time is required due to the complexity or volume of your request, we will notify you within the initial thirty (30) day period and provide an expected completion date. In no event will our response exceed sixty (60) calendar days from the date of a verified request, unless otherwise required by applicable law.

To protect your privacy and security, we may require verification of your identity before processing certain requests. We will not fulfill requests that we cannot verify or that would require us to violate applicable law or our obligations to other parties.

  1. California Resident Rights (CCPA / CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

 

  • Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business or commercial purpose for collecting it, and the categories of third parties with whom we share it.
  • Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
  • Right to Correct: You have the right to request correction of inaccurate personal information.
  • Right to Opt Out of Sale or Sharing: We do not sell or share your personal information for cross-context behavioral advertising. No opt-out is required, but this right is available to you.
  • Right to Limit Use of Sensitive Personal Information: We do not use sensitive personal information for purposes beyond those permitted by the CPRA.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights. You will not receive a different level of service or different pricing as a result of exercising these rights.

California residents may submit privacy requests using the contact methods described in Section 10. We will respond within forty-five (45) calendar days of receiving a verifiable consumer request, as required by California law, with a possible one-time extension of an additional forty-five (45) days when reasonably necessary. We will notify you of any extension within the initial forty-five (45) day period.

California's "Shine the Light" law (Civil Code Section 1798.83) permits California residents to request information regarding disclosures of personal information to third parties for direct marketing purposes. As noted in this Policy, ROB CYBER LLC does not share personal information with third parties for their direct marketing purposes.

  1. Minimum Age and Protection of Minors

Our Services are intended only for individuals eighteen (18) years of age or older. We do not knowingly collect personal information from minors under the age of 18. If a parent or guardian believes that a minor has submitted personal information to us, they should contact us immediately at support@robcyber.com. Upon verification, we will promptly delete such information in compliance with applicable laws, including the Children's Online Privacy Protection Act (COPPA).

  1. International Users and GDPR Notice

ROB CYBER LLC is headquartered in the United States. If you access our Services from outside the United States, including from the European Union or United Kingdom, you acknowledge that your personal information may be transferred to, processed, and stored in the United States or other jurisdictions where our service providers operate, which may have different data protection laws than your country of residence.

For EU and UK users, we process personal information on the following legal bases under the GDPR and UK GDPR:

  • Contract performance: To fulfill our obligations under the Online Course Agreement.
  • Legitimate interests: For fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights.
  • Legal obligation: To comply with applicable laws and regulations.
  • Consent: Where you have provided explicit consent for specific processing activities.

EU and UK users may have additional rights under the GDPR and UK GDPR, including the right to lodge a complaint with a supervisory authority. Requests to exercise GDPR rights may be submitted using the contact methods in Section 10. We will respond within thirty (30) days as described in our response commitment.

  1. Automated Decision-Making and Profiling

ROB CYBER LLC does not engage in automated decision-making that produces legal or similarly significant effects on individuals. Course progress tracking and platform analytics are used solely for educational and service improvement purposes and do not result in automated decisions that materially affect your legal rights or access to services.

  1. Third-Party Links

Our website or platforms may contain links to third-party websites. This Privacy Policy applies only to information collected by ROB CYBER LLC. We are not responsible for the privacy practices or content of third-party sites and encourage you to review their privacy policies before providing any personal information.

  1. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on our website at robcyber.com/privacy-policy with an updated effective date. For material changes, we will make reasonable efforts to notify enrolled students via email or through the student portal prior to the change taking effect. Continued use of our Services after changes are posted constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated terms, you should discontinue use of our Services.

  1. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using any of the following methods. We are committed to responding to all privacy inquiries within thirty (30) calendar days of receipt.

ROB CYBER LLC

Email: support@robcyber.com

Website: https://robcyber.com

Mailing Address: Rob Cyber LLC, 1309 Coffeen Ave STE 1200, Sheridan, WY 82801

Please see Section 10 for full details on how to submit a formal privacy request and our response commitments.

This Privacy Policy was last updated on January 1, 2026 and is effective as of that date. Prior versions of this Privacy Policy may be obtained by contacting us at support@robcyber.com.